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9785 Gateway Rd NW
Elk River, MN 55330
FAQ
Frequently Asked
Questions
Shipping
All orders are FOB Elk River, MN. Apex will not be held responsible for any delivery that is delayed or lost by the freight carrier. We charge all orders before they leave our facility.
- UPS (preferred)
- Speedee
- Pick-Up
- Courier (Minneapolis & St. Paul Area)
Payment & Terms
All new accounts are prepaid, credit card, Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due, at a rate of 1.5% per month. Any account 60 days overdue will have orders held until the account is brought current.
Order Changes
We will make every effort to accommodate requests for order changes; however, customers will be responsible for any work already completed. We may require a new work order to be submitted for the change if the original order is already completed.
Order Returns
We do not accept any returns on custom-cut goods. For roll goods, call for a return authorization within 5 business days of receipt.
Order Errors
We must be notified within 5 business days of receipt of an order regarding any errors. Apex limits its liability to our products and will not be held responsible for any decorated or damaged garments due to an order that was produced incorrectly. Before decorating your garments, please confirm product type, design colors, spelling, size, and layout are correct. Regarding billing discrepancies, Apex must be notified of errors within 10 days of receipt of the invoice.
Copyrights
Apex indemnifies itself from responsibility of misuse of any copyrighted designs. It is the customer’s responsibility to make sure they have the proper authority to use any logo submitted. Any and all logos we display are the property of their respective owners and merely represent the type of work we can provide. Apex will request proof of proper authority in any situation we deem necessary. Apex is firmly committed to protecting any and all copyright laws.
