Order/Quote Process

Our Order/Quote Process

After Placing Your Order

1. Sales Order Acknowledgement

You will receive an order acknowledgment either the same day (or by noon the next business day if the order is placed after 3 pm CT).

If you do not receive an order acknowledgment, please call, and verify that we have received your order and that the email address on file is correct.

Once you receive your order acknowledgment, please verify all the information on it to ensure the accuracy of your order. Please call and reference your sales order number if you see any errors to correct these issues.

Apex Order Acknowledgement

2. Art Proofs

Not all products/orders require an art proof. If yours does, please allow up to 2 business days before receiving your proof. Once an art proof is approved, you will receive an updated order acknowledgment with any changes.

3. Production Times

The time frames listed below are only a reference since production times vary by product and our current production schedule. Your ship date will be listed on your sales order acknowledgment. Rush charges may be available.

4. Shipping

You will receive a shipping notice with tracking information once your order has left our facility (5 pm CT).

5. Payment

All orders will be charged before entering production. All new accounts are prepaid with credit card. Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due, at a rate of 1.5% per month. Any account 60 days overdue will have orders held until the account is brought current.

We're here to help.

We pride ourselves on unmatched customer service. We are easy to reach because when you call, we answer the phone. You can also use our convenient contact page or email us anytime.