We make ordering simple and transparent. Here’s how your order moves from purchase to delivery.
You will receive an order acknowledgment either the same day (or by noon the next business day if the order is placed after 3 pm CT).
If you do not receive an order acknowledgment, please call, and verify that we have received your order and that the email address on file is correct.
Once you receive your order acknowledgment, please verify all the information on it to ensure the accuracy of your order. Please call and reference your sales order number if you see any errors to correct these issues.
Not all products/orders require an art proof. If yours does, please allow up to 2 business days before receiving your proof. Once an art proof is approved, you will receive an updated order acknowledgment with any changes.
The time frames listed below are only a reference since production times vary by product and our current production schedule. Your ship date will be listed on your sales order acknowledgment. Rush charges may be available.
You will receive a shipping notice with tracking information once your order has left our facility (5 pm CT).
All orders will be charged before entering production. All new accounts are prepaid with credit card. Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due, at a rate of 1.5% per month. Any account 60 days overdue will have orders held until the account is brought current.
All orders are FOB Elk River, MN. Apex will not be held responsible for any delivery that is delayed or lost by the freight carrier. We charge all orders before they leave our facility.
All new accounts are prepaid, credit card, Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due, at a rate of 1.5% per month. Any account 60 days overdue will have orders held until the account is brought current.
We will make every effort to accommodate requests for order changes; however, customers will be responsible for any work already completed. We may require a new work order to be submitted for the change if the original order is already completed.
We do not accept any returns on custom-cut goods. For roll goods, call for a return authorization within 5 business days of receipt.
We must be notified within 5 business days of receipt of an order regarding any errors. Apex limits its liability to our products and will not be held responsible for any decorated or damaged garments due to an order that was produced incorrectly. Before decorating your garments, please confirm product type, design colors, spelling, size, and layout are correct. Regarding billing discrepancies, Apex must be notified of errors within 10 days of receipt of the invoice.
Apex indemnifies itself from responsibility of misuse of any copyrighted designs. It is the customer’s responsibility to make sure they have the proper authority to use any logo submitted. Any and all logos we display are the property of their respective owners and merely represent the type of work we can provide. Apex will request proof of proper authority in any situation we deem necessary. Apex is firmly committed to protecting any and all copyright laws.
If you have questions about working at Apex Transfers or need help with your application, reach out to us!
